Casos en la Junta: 0

Booking and cancellation policies

Booking Policies

All reservations require a 30% down payment of the total stay.

Guests will receive a confirmation e-mail within 24 hours of making their reservation.

Rates in Chilean pesos (CLP) include 19% sales tax (VAT).

Rates in U.S. dollars (USD) are tax-exempt, valid only for foreigners who are not Chilean residents, and upon presen-tation of their passport and immigration card.

Rates include a continental breakfast at the hotel from 7:30 a.m. to 10:00 a.m.

All rates are subject to change without prior notice.

  • Check-in:  From 1:00 p.m.Early Check-in: From 9:00 a.m., fee of 30% of the agreed-upon daily rate.  This service will be subject to the Hotel availability.You must confirm with staff in charge.

  • Check-out: Before 11:30 a.m.Late Check-out: From 4:00 p.m., fee of 30% of the agreed-upon daily rate. This service is subject to Hotel availability. Please confirm ahead of time with the front desk.

Cancellation and no show policies

  • All reservations cancelled 21 days or more before the arrival date will receive a full refund of the down payment.
  • Cancellations made 7 days or more before the arrival date will receive a 50% refund of the down payment.
  • For cancellations less than 7 days before the arrival date or no shows, the down payment is non-refundable.

All cancellations must be submitted in writing to be valid.

Early departure: If the guest checks out before the departure date indicated on his or her reservation, the down payment is non-refundable.

Booking and cancellation conditions Covid-19

Due to the COVID-19 pandemic we are taking all of the necessary sanitization measures to prevent the risk of contagion for our guests and our staff, based on the cleaning and disinfection protocols we have implemented.

At Alto Melimoyu we have decided to make our reservation and cancellation conditions more flexible in the face of the COVID-19 pandemic. The modifications are:

Free cancellation: If the stay cannot be made because the borders of origin or destination are closed, a refund of 100% of the amount paid will be made.

Flexible reservation: In case of other unforeseen events due to COVID-19 such as contagion, quarantine, changes and / or cancellation of flights, among others, the reservation will be available for one year from the date of cancellation, keeping the value of the reservation.